Custom/ DIY Product
What is the price for DIY T shirt ?
Price for DIY Custom Printed T shirt per graphic:
1 piece HKD268
(Above prices including shipping cost. Promotion code on website front page not accepted for DIY T shirt )
What is the price for DIY Tote Bag?
Price for DIY Tote Bag per graphic :
1 piece HKD168
(Above prices including shipping cost. Promotion code on website front page not accepted for DIY Art Bag)
What is the price for UD2P designer T shirt?
Price for UD2P designer T shirt is HD368 ( shipping cost not included).
Cutomer can use promotion code on website front page to purchase at discount.
What is the price of UD2P designer Tote Bag?
Price for UD2P designer art bg is HKD168 ( shipping cost not included). Customer can use promotion code on website front page to purchase at discount.
What is the standard shipping cost ?
Hong Kong : HKD30.- Outside of Hong Kong e.g. China, Taiwann, Macau, USA HKD50.-. For other regions and destinations , please contact our custommer service : firstname.lastname@example.org/ Whatsapp : 69081157 / Tel : 29590908
We use Hong Kong Post, DHL and SF Express services for delivery of goods.
Can I use credit card to pay for the order ?
We accept payment by credt card ( via Paypal).
Delivery and Payment
Can I change the address for delivery and contact information after payment is made ?
Pease contact us within 24 hours after payment is made . email : email@example.com /Whatsapp : 69081157 / Tel : 29590908 .
Email or message subject : request to change delivery information. We do not guarantee it can be changed but we commit to work out the best solution .
Can I cancel the order ?
Our products are produced on demand. Once payment is confirmed , the order will automatically sent to processing system for production. We do not accept cancellation of order .
If I am not a resident from Hong Kong, what currency my order will be in ?
For customers from outside of Hong Kong ,currency of the order will still be in HKD. Paypal and your bank will exchange your country’s currency into HKD when payment is made.
Can you deliver to my destination?
Yes. We use Hong Kong Post, SF Express for delivery of goods in Hong Kong and outside of Hong Kong e.g. China, Taiwan, Macau , USA. For other regions and destinations, please contact our customer service : firstname.lastname@example.org/ Whatspp :6908 1157 / Tel : 852-2959 0908
What is the delivery cost and how long it will take to receive the order ?
Hong Kong : HKD30
outside of Hong Kong e.g. China, Taiwan, Macau, USA : HKD50
Other regions and destinations : please contact our customer service email@example.com / Whatsapp : 6908 1157 / Tel : 852-2959 0908
We use Hong Kong Post and SF Express for delivery services. We aim to despatch your purchase within 7 days after receipt of payment. Delivery time varies amongst destination. Normally it takes 5 -7 working days for receipt of purchase.
What should I do if the product received is faulty ?
If you believe the product you received is faulty, please inform our customer service within 7 days upon receipt of the order. Pease observe the following conditions for replacement of product .
1. email to customer service : adm@ud2pcom
2. email subject : request for replacement – your order number
3. attach a clear photo of the defects with desription in the mail sent to customer service
4. UD2P hang tag must be tagged on the product
5. Product must NOT be worn or used or washed
You may return the product only upon confirmation from our customer service. Replacement will be sent to the original shipping address within 7 days after receipt of the returned product.
If the product received is faulty, can I get refund ?
If the product you receive is faulty, we shall arrange replacement. We do not accept refund.
Can we check the order status online ?
We shall send e mail to customer for confirmation of order. For order status enquiry, please email our customer service at firstname.lastname@example.org
What is the material used for UD2P designer T shirt and DIY T shirt?
UD2P T shirt and DIY T shirt is made of fine combed cotton spandex jersey
What products are offered at UD2P?
T shirt :
mens loose fit crew neck in size : XXS, XS, S, M, L, XL, XXL
ladies comfort fit crew neck in size : XS, S, M, L
both mens and ladies styles in colour : Black, White, Red, Heather Grey, Blue
For size measurement , please click here : http://shop.ud2p.com/content/size.aspx
Art Bag :
cotton high density canvas art bag with inner pocket, all seams with binding
dimensions : width 32 cm x height 41.5 cm
Other than DIY T shirt, what other DIY product does UD2P offer?
UD2P offers DIY T shirt and DIY Tote Bag
How to wash UD2P T shirt and art bag ?
T shirt : Turn Inside out , Machine Wash Cold , Do not bleach, Cool Iron inside out, Do not iron on prints, Line Dry
Tote Bag : Hand Wash Cold , Line Dry
Where is the production and printing of UD2P T shirt and art bag ?
UD2P T shirt and art bag are sewn in China , printed in Hong Kong.
How do you print the graphics on the products ?
Our products are printed piece by piece with care using a world class DTG ( Direct To Garment ) printing machine, specializing in vibrant prints and full colour graphics . We use environmental friendly inks ( GOTS certified and Oeko-Tex 100 approved inks) to offer superb printing quality in the industry.
What is the printing area for DIY T shirt ?
Ladies : A4 (2480 PX x 3508 PX)mens : A3 ( 3508 PX x 4961 PX )Resolution : 300 DPI
Why is the colour brightness of the graphic on the product varies from that shown on computer ?
The resolution and colour contrast of the computer varies from the ink used for printing on fabric. Ink on different colour fabrics may result in colour variation in T shirts. Graphics on white T shirt is normally brighter than in colour and black.